PAIA MANUAL
Track & Trace (Pty) Ltd

1. DEFINITIONS
1.1 “Company” refers to Track & Trace (Pty) Ltd.
1.2 “Client” refers to any person or business that engages the Company for tracing services.
1.3 “Services” refer to debtor tracing, skip tracing, people locating, address verification, and any related activities.

2. ACCEPTANCE OF TERMS
2.1 By using the Company’s services, the Client agrees to these Terms & Conditions.
2.2 These Terms apply to all services unless otherwise stated in a written agreement.

3. SCOPE OF SERVICES
3.1 The Company conducts tracing using lawful, ethical, and publicly available information sources.
3.2 The Company does not perform surveillance, harassment, or any activity prohibited by South African law.
3.3 The Company does not guarantee successful location of every subject, although best efforts are applied.

4. CLIENT RESPONSIBILITIES
4.1 The Client must provide accurate and truthful information.
4.2 The Client must ensure they have lawful grounds and authority to request tracing of an individual.
4.3 The Client indemnifies the Company against any claims arising from false or unlawful information supplied by the Client.

5. FEES & PAYMENT
5.1 Fees are payable as per the Company’s pricing structure or agreed quotation.
5.2 Payment is due upon completion of services unless otherwise agreed in writing.
5.3 Refunds are not offered. Should any information provided be found to be invalid, a credit will be issued to the client’s account and a retrace will be conducted at no additional cost.

5.4 In the event that we are unable to complete a trace, no fee will be charged. A trace may be deemed unsuccessful for reasons including, but not limited to: the individual being deceased, insufficient or outdated client-provided information, lack of accessible public or private records, restrictions due to legal or compliance requirements, or an inability to positively confirm the subject’s identity. In such cases, the client will not be liable for any payment.

6. CONFIDENTIALITY & DATA PROTECTION
6.1 The Company complies with POPIA (Protection of Personal Information Act).
6.2 All personal information collected during tracing is handled confidentially and used only for the purpose of the tracing request.
6.3 Information may not be shared with third parties unless legally required.

7. LIMITATION OF LIABILITY
7.1 The Company shall not be liable for any losses, damages, or consequences arising from the use of traced information by the Client.
7.2 The Company provides information “as found” and does not warrant its completeness or accuracy due to the nature of tracing.

8. LEGAL & ETHICAL COMPLIANCE
8.1 All tracing activities are conducted in accordance with South African laws, including POPIA and the Consumer Protection Act.
8.2 The Client agrees not to use information for unlawful purposes.

9. INTELLECTUAL PROPERTY
9.1 All reports, findings, and documents provided remain the intellectual property of the Company until full payment is received.
9.2 Reports may not be reproduced or distributed without written consent.

10. TERMINATION
10.1 The Company reserves the right to terminate any service if unlawful use is suspected.
10.2 The Client may cancel services before work begins, but once tracing has commenced, fees are applicable.

11. DISPUTE RESOLUTION
11.1 Any dispute will first be addressed through internal resolution.
11.2 If unresolved, the matter may be referred to arbitration in South Africa.

12. GOVERNING LAW
12.1 These Terms are governed by the laws of the Republic of South Africa.

13. AMENDMENTS
13.1 The Company may update these Terms from time to time. Clients will be notified of major changes.